Questions about changes and returns

• Why do I have to wait 2 weeks to get my money back?

  We will refund the full purchase amount (including shipping and payment costs, if applicable) as soon as possible, but no later than 14 days after receiving your cancellation notice. However, we may wait to refund until we have received the returned products or until you have proven that they have been sent back. The refund is made to the account used for the original payment and will come from Gumax B.V. or Buckaroo. For more info on our returns policy, click here.

• How can I adjust an existing order?

  You can easily make an adjustment in your order more than 8 working days before the scheduled delivery date, by completing the "Changing an order" form on our website.
  If you would like to make an adjustment within 8 working days before delivery, please contact our customer service by telephone number +443308183230. Tuinmaximaal will try to accommodate such requests, but this may not be possible if the item has already been dispatched. If an adjustment is still possible, the adjustment may affect your order (amount) or delivery(date) and possible additional external costs of the amendment will be charged to you.

  Note: Processing a change takes approximately 1 to 1.5 weeks. You will receive a notification once your modified order has been scheduled.

• How can I correct an error in my order?

  You can easily make an adjustment in your order more than 8 working days before the scheduled delivery date, by completing this modification form on our website. 
  If you would like to make an adjustment within 8 working days before delivery, please contact our customer service by telephone number +44 330 818 3230. Tuinmaximaal will try to accommodate such requests, but this may not be possible if the item has already been dispatched. If an adjustment is still possible, the adjustment may affect your order (amount) or delivery(date). There may be additional costs of the amendment that will be charged to you.

• Can I change my delivery address?

  It is not possible to change your delivery address. In this case you must change your order to cancellation and place a new order, stating the correct delivery address. 

• Can I change my invoice details?

  It is not possible to change the invoice details of your order. You must in this case cancel the order and place a new order. 

Questions about Return order

• Why do I have to wait 2 weeks to get my money back?

  We will refund the full purchase amount (including shipping and payment costs, if applicable) as soon as possible, but no later than 14 days after receiving your cancellation notice. However, we may wait to refund until we have received the returned products or until you have proven that they have been sent back. The refund is made to the account used for the original payment and will come from Gumax B.V. or Buckaroo. For more info on our returns policy, click here.

• How can I return an order as a consumer?

  You can return your order within 14 days by filling in the return form on our website. Make sure your return meets the legal return conditions, for more information see our withradawal page.

   

  Are you a business customer? Then you can contact service@tuinmaximaal.nl within 3 business days after receipt of the goods. You can return your goods only if Tuinmaximaal accepts your return request in writing. After written agreement, you must return the products within two business days of notification. Your returns will only be accepted in original and undamaged packaging.

• Is it possible to return a product without announcing this?

  Yes, this is possible. In this case you must always ensure that you state the order number and your name with your return shipment. Tuinmaximaal however recommends that you always announce your return in advance, via the return form. This way, the employee can prepare your return application, ensuring quicker processing of your return.

• Is a shipping label available for the return of my order?

  You do not require a shipping label for the return of your order. You can simply communicate your return by filling in the return form on our website. 

• Where can I get information about the status of my return shipment?

  For any questions regarding the status of your return shipment, you can contact us via service@tuinmaximaal.co.uk 

• Can I follow the status of my return shipment?

  The status of your return shipment is not visible online.

• Can the refund of my return be settled with my new order?

  Within 14 days you will receive the repayment of your return. It is not possible to settle the repayment with your new order.

• Will I receive a return confirmation?

  As soon as Tuinmaximaal has received and processed your returned product, you will receive a return confirmation by email. 

• Will I receive a credit note?

  You will not receive a credit note. The amount will automatically be transferred back into the account that you paid the order with.

• Can I my cancel my announced return shipment?

  If you decide to refrain from returning, then contact us via service@tuinmaximaal.co.uk or via +443308183229.

• Some parts of my order I never used. Can I return them?

  Tuinmaximaal will only accept the return of complete sets or products ordered as seperate parts. You cannot return loose parts. On the purchase receipt you can find the overview of the complete sets. 

• How does refund of my return shipment take place?

  We will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but at the latest within 14 days of receiving the withdrawal notice. However, we may wait to refund until we have received the products, or until you have shown that you have sent them.

  You will receive a refund for a return payment under the name Gumax B.V. or Adyen using the same account number used to place the order.

• Which return options do I have?

  You can choose to use the pick-up service of Tuinmaximaal. When you do this, you will be charged the standard Tuinmaximaal delivery rate applicable to your region. These costs will be deducted automatically from the refundable amount.

  You can also return your order on your own expense to the following address:
  Tuinmaximaal
  Maarten de Vriesstraat 22
  5975 RW Sevenum
  The Netherlands
  Note that you announce your return in advance via the return form within 14 days after delivery and that you send the products within 14 days after the announcement.

• What are the (additional) charges for picking up the return by Tuinmaximaal?

  • Adjustments and cancellation more than 8 working days before the delivery date are free of charge.
  • Would you like to change or cancel your order within 8 working days before delivery? Please contact us by phone. If the change or cancellation is still possible, the additional costs will be at your expense (up to £299).
  • Would you like to exchange your glass doors for another size? Then you will pay £299 to have your sliding doors exchanged at the original delivery location.
  • If you choose to withdraw the order and pick-up the goods by Tuinmaximaal within 14 days after delivery, the transport cost is £299.
  • If you are not at home during the first delivery, you will pay a £199 fee for the second delivery.
  • We will process your adjustments or second delivery after you have paid any charges if applicable. If possible, we deduct the costs from the refundable amount.

Questions about Cancel order

• Why do I have to wait 2 weeks to get my money back?

  We will refund the full purchase amount (including shipping and payment costs, if applicable) as soon as possible, but no later than 14 days after receiving your cancellation notice. However, we may wait to refund until we have received the returned products or until you have proven that they have been sent back. The refund is made to the account used for the original payment and will come from Gumax B.V. or Buckaroo. For more info on our returns policy, click here.

•  How can I cancel an order as a consumer?

  If you have not yet received your order, you can cancel your order by filling in the cancellation form.

  Are you a business customer? Then please contact service@tuinmaximaal.nl. You can only cancel your order if Tuinmaximaal accepts your request in writing.

• Until when can I cancel my order?

  You can cancel your order up to 8 working days before the delivery date for free, by completing the cancellation form on the website.

  For cancellation within 8 working days before delivery, please contact our customer service by telephone number +443308183230. Tuinmaximaal will try to accommodate such requests, but this may not be possible for free if the item has already been dispatched. If a cancellation in this case is still possible, you will be liable for the return delivery cost (and additional costs) up to a maximum of £299.

• How can I cancel my order?

  You can cancel your order within 8 working days before delivery, by completing the cancellation form on the website. For cancellation within 8 working days before delivery, please contact our customer service by telephone number +443308183230. Tuinmaximaal will try to accommodate such requests, but this may not be possible if the item has already been dispatched. If a cancellation is still possible, you will be liable for the return delivery cost (and additional costs) up to a maximum of £299.

• Can I also partly cancel my order?

  You can cancel part of your order within 8 working days before delivery, by completing the cancellation form on the website. It is only possible to cancel complete sets. It is not possible to cancel part of a set. On the purchase receipt you can find the overview of the complete sets. For cancellation within 8 working days before delivery, please contact our customer service by telephone number +443308183230. Tuinmaximaal will try to accommodate such requests, but this may not be possible if the item has already been dispatched. If a cancellation is still possible, you will be liable for the return delivery cost (and additional costs) up to a maximum of £299.

• Will I receive a confirmation of my cancellation?

  After cancellation of your order you will receive an automatic confirmation. When the cancellation is being processed, you will receive another email.