Returning a delivered order

• Adjustments and cancellation more than 8 working days before the delivery date are free of charge.
• Would you like to change your order within 8 working days before delivery? Please contact us by phone. If the change is still possible, the additional costs will be at your expense (up to £299).
• Would you like to exchange your glass doors for another size? Then you will pay the standard Tuinmaximaal delivery rate applicable to your region to have your sliding doors exchanged at the original delivery location.
• If you choose to withdraw the order and pick-up the goods by Tuinmaximaal within 14 days after delivery, the transport cost is the standard Tuinmaximaal delivery rate applicable to your region.
• If you are not at home during the first delivery, you will pay a £199 fee for the second delivery.
• We will process your adjustments or second delivery after you have paid any charges if applicable. If possible, we deduct the costs from the refundable amount.

You can use Tuinmaximaal's pickup service. This is subject to a pickup fee and the standard delivery rate for your order. These costs will be automatically deducted from the refundable order amount.

You can also return your order by parcel post. Please register your return in advance using the return form. This will allow a staff member to prepare your return request, which will speed up the processing of your return.

Are you a business customer? Then you can contact service@tuinmaximaal.nl within 3 business days after receipt of the goods. You can return your goods only if Tuinmaximaal accepts your return request in writing. After written agreement, you must return the products within two business days of notification.

Once Tuinmaximaal receives your return undamaged, you will be refunded within the statutory 14-day refund period. The refund will be transferred to the bank account with whom the original order is paid. If you use the Tuinmaximaal collection service, the collection costs of £299 plus the standard delivery charge of your order will be automatically deducted from the refundable order amount.

We will only take back the entire package. We cannot take back products that have not been ordered separately.

If you want to cancel your return, please contact us at service@tuinmaximaal.co.uk. If you have paid a pickup fee, please fill out the cancellation form on our website.