Cancelling an order

• Adjustments and cancellation more than 8 working days before the delivery date are free of charge.
• Would you like to change your order within 8 working days before delivery? Please contact us by phone. If the change is still possible, the additional costs will be at your expense (up to £299).
• Would you like to exchange your glass doors for another size? Then you will pay the standard Tuinmaximaal delivery rate applicable to your region to have your sliding doors exchanged at the original delivery location.
• If you choose to withdraw the order and pick-up the goods by Tuinmaximaal within 14 days after delivery, the transport cost is the standard Tuinmaximaal delivery rate applicable to your region.
• If you are not at home during the first delivery, you will pay a £199 fee for the second delivery.
• We will process your adjustments or second delivery after you have paid any charges if applicable. If possible, we deduct the costs from the refundable amount.

You will receive an automatic confirmation after cancelling your order. Once the cancellation is processed, you will receive another e-mail. 

Yes, you easily cancel part of your order by filling in the online cancellation form. It is only possible to cancel complete products. It is not possible to cancel any part of a product (except spot foundations). 

 

 

Once you have cancelled your order, you cannot undo it. You can, of course, place a new order. 

You can cancel your order by filling in the cancellation form on the website.